Parcels

International Air
  • International Parcel Post is our lowest cost international sending option to send your parcels overseas.
  • International Parcel Post has a 3 – 10 day delivery target to over 100 destinations, including PO Boxes and rural areas worldwide.
  • The required postage is based on the weight of the parcel and its destination. The minimum weight for International parcels is 200g.
  • You can send parcels by International Parcel Post to PO Boxes and rural areas for no extra cost. Use the Postage Guide for more details on the options available and the associated cost to send your parcel.

Sending by International Parcel Post

  • To send your parcel by International Parcel Post you need to have:
    • a Customs declaration CN22, listing each item and its value and attached to your parcel (for parcels up to 2kg).
    • a consignment note (CN23) listing each item and its commercial value in the space provided (for parcels over 2kg).
    • an Export Invoice or a copy of the commercial invoice attached to the outside of the parcel if your parcel is being sent as part of a commercial transaction.
  • Lodge your mail at the Nuku’alofa General Post Office and pay the required postage.
  • For the latest updates on affected delivery times or items we temporarily cannot accept, please contact us.

Compensation, restricted & prohibited items

How to package items

  • Follow our handy tips to help you package items so they arrive safely and securely.
  • When sending an item, it is your responsibility to ensure packaging is secure to prevent damage to the item, postal equipment or other mail, and injury to people handling it. Inadequate packaging could result in you being liable for damages.
  • By accepting your item, Tonga Post does not acknowledge the packaging is adequate or the contents are acceptable. To check if your item is prohibited or hazardous, refer to Prohibited items.
  • Parcels sent internationally need a Customs Declaration and, depending on contents and value, may need other documentation. Find out more about Customs & declaration forms.
  • You can use your own materials to package your items or choose from our range of packaging materials.

General items

  • Ensure internal cushioning is packed around all sides of your item and wrap enough times so you cannot feel the shape of the object.
  • Items packed together in one container should be individually wrapped and separated from each other with cushioning material.
  • Heavy items require internal cushioning to prevent movement during delivery as this may damage the outer packaging.
  • For external packaging, cardboard cartons are generally strong enough to ship items of average size and weight.
  • Wooden crates should be used for heavy items.

Sealing parcels

  • Seal your parcels with a strong, self-adhesive tape. Choose a tape that is at least 38mm wide. It’s best to use parcel tape rather than a standard household or stationery adhesive tape as it is stronger.
  • Apply the tape along the length of the flaps and along the ends to seal the openings of the carton. Never use metal staples.
  • For large and/or heavy parcels we recommend you use plastic strapping or binding as well as tape. The strapping should be applied twice from end to end and twice from side to side. The binding should be tight enough to remain in position throughout delivery of the parcel, but should not cut into the edges of the carton. Strap your parcels individually, not together.

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